Customer right of withdrawal is subject to the following terms (Art. 64 of D.Lgs. n 206/2005): private Customer may exercise this right as per the applicable Laws. To do so, Customer must send an e-mail to ‘Memories of Italy’, to the email@example.com, within 10 working days from the goods’ delivery date. The word “RETURN” must be indicated in the subject field, and the text must include the purchase order number shown in the order confirmation e-mail and in the invoice accompanying the goods. The only costs charged to Customer will be those covering the products’ return to sender. Products must be returned in pristine conditions (free from signs of use, abrasion, laceration, scratching, deformation, etc.), complete with all their parts and accessories, on pain of the return being refused. Goods must be shipped by insured parcel, post-paid; parcels shipped COD or post-unpaid will not be accepted by Shiina+Nardi Design s.n.c. Returns will be accepted within 10 working days from date of withdrawal communication. After accepting the returned good and verifying its pristine conditions, Shiina+Nardi Design s.n.c. will arrange the reimbursement, sending Customer an e-mail confirmation.